Flat Rate Shipping Across Mainland USA

Shipping and Returns Policy

Shipping
At this time paltiya.com only accepts retail orders for shipment within the United States and The United Kingdom. Items are shipped throughout continental United States.

Pal Tiya International has elected to ship all items via a range of service providers. UPS and FedEx will only accept shipments to valid street addresses. They do not deliver to PO Boxes. All items will be shipped from our third party logistics partners warehouses located in Oregon, Texas or New Jersey.

Return Policy
We hope that you are completely satisfied with your order. However if, for any reason, you are not satisfied, we are happy to refund any item(s) that are returned in a fully re-saleable condition within 28 days of delivery.
We reserve the right to refuse replacement or refund if goods are not returned in a saleable condition, open or damaged. Your refund will be credited to the original payment card.

Damaged or Faulty Goods
We are very lucky that faulty goods are rare at Pal Tiya International Limited, however if you received an item that was damaged / faulty / missing parts etc. please contact us at sculpture @ paltiya.com referencing your order number and query.  
Faulty or damaged goods will be replaced or refunded with an identical product (subject to availability).
Please note that any faulty product MUST be returned to us in order to qualify for either a refund or replacement. Please email us at sculpture @ paltiya.com  to obtain a returns label and unique returns number. Product(s) returned without a unique returns number will be refused and returned to the customer.

Returning your unwanted goods
If you would like to return any unopened / unwanted goods for refund, please email us at sculpture @ paltiya.com  
All returns must be securely packaged to avoid any damage in return transit using the original packaging or another box, if you prefer. If using the original box please ensure old shipping labels and barcodes have been removed or if unable to remove please clearly cross them out.

Secure the returns address label (available from sculpture @ paltiya.com) to the parcel exterior.
Send your Return(s) to us using an insured or trackable shipper that is most convenient for you. We recommend you obtain proof of postage from your post office.

Requesting a Refund
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition, open or damaged. Subject to exceptions a refund, of the purchase price (including sales taxes), will be credited to the original payment card. You may request a replacement if the item is damaged.
Only products purchased directly from www.paltiya.com are eligible for a refund under the Rights to Cancel. Proof of purchase must be supplied.

Processing Your Return
Please allow 21 days to process your return.
You will receive notification via e-mail or postal mail confirming that your return has been received and processed. If, after 21 days, you still have not received e-mail or written confirmation that your return has been processed, please contact sculpture@paltiya.com

Undeliverable Shipments
Pal Tiya International Limited is not responsible for validating a delivery address; if an incorrect address has been supplied during the order process / is undeliverable packages will be returned to us. When packages are returned to us as undeliverable, we will attempt to contact you via phone or e-mail in order to obtain a different shipping address to re-ship the order. If you are concerned that there may be an issue with delivery of your order, you contact sculpture @ paltiya.com

Cancelling your order
Once an order has been submitted, you must contact sculpture @ paltiya.com to attempt to cancel or change your order. We are unable to honour customer requests to cancel or change orders that have already entered the shipping process.

Your Statutory Rights
Our terms and conditions do not affect your statutory rights.

Contacting Us
Should you need to contact us regarding your order, don’t hesitate to email sculpture @ paltiya.com.